Job Description
To provide exemplary customer service as mall's ambassador, you will be required to:
- Manage day-to-day operations of the Concierge Desk, including basic use of systems such as CRM, Ascentis, and Microsoft applications.
- Attend to customer enquiries and feedback
- Delivering excellent customer service across all touchpoints (Concierge counter, phone, and other interfaces).
- Support mall marketing activities and assist with general administrative duties.
- Provide administrative and logistical support to the Marcom team, including:
- Managing gift redemptions for promotional campaigns.
- Monitoring inventory and logistics of premiums and equipment.
- Preparing and generating reports.
- Engage shoppers and promote the CityNexus Rewards loyalty programme.
- Handle all matters related to Customer Service and Concierge Counter operations.
- Undertake ad hoc duties, projects, and responsibilities assigned from time to time.
Job Requirements
- At least 1 to 2 years relevant experience in customer service, preferably from retail mall, hospitality and/or airline industry
- Strong communication and interpersonal skills.
- A service-oriented individual with a positive attitude and willingness to go the extra mile.
- Proficient in MS Office suite, especially Microsoft Excel
- Ability to multi task with high level of initiatives
- Team player with ability to work independently
- Able to work rotating shifts, on weekends and public holidays.
- First aid and AED training an added advantage
City Developments Limited (CDL) is committed to fostering an inclusive culture that respects the diversity of its employees and stakeholders. As a signatory of the Employers Pledge for Fair Employment with TAFEP since 2008, CDL's recruitment process adheres to strict guidelines on non-discrimination and fairness, regardless of gender, ethnicity, religion, or age.
