Summary:
Provide functional and technical support for a payment processing platform, including Level 2/3 incident management, payment flow analysis, and platform monitoring. Act as a technical expert for payment systems, ensuring smooth operations, compliance with SLAs, and collaboration with stakeholders to resolve issues and drive continuous improvements.
Responsibilities:
- Functional and technical support for payment platforms, including incident resolution and compliance with SLAs.
- Analysis and troubleshooting of SWIFT messaging (MT103, MT202, MT940, MT950) and ISO 20022 standards.
- Docker container lifecycle management (start, stop, restart, deployments) via Ansible Tower.
- Unix/Linux administration, troubleshooting, and scripting (Bash, Korn Shell).
- Administration and troubleshooting of IBM MQ, PostgreSQL, and MongoDB databases.
- Development and maintenance of automation scripts and Splunk monitoring alerts.
- Participation in change and release management, including deployments, rollback plans, and post-deployment validation.
- Collaboration with stakeholders to investigate payment failures, rejections, duplicates, and reconciliation issues.
Qualifications:
- Minimum 5 years of experience in banking application support, with a focus on payment platforms.
- Hands-on experience in international payment processing and SWIFT messaging standards.
- Strong expertise in Docker, Unix/Linux, IBM MQ, and database management (PostgreSQL, MongoDB).
- Advanced SQL skills and experience with batch processing and file transfers.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work autonomously, remain effective under pressure, and thrive in a multicultural, mission-critical environment.
