Responsibilities
- Lead the provision of application support for several mission-critical banking applications.
- Monitor applications and provide both Level 2 and Level 3 support.
- Perform troubleshooting and root cause analysis (RCA) to ensure applications remain operational and issues are resolved promptly.
- Manage incidents and issues related to assigned applications.
- Lead the team in conducting root cause analysis for recurring or high-impact problems.
- Automate processes to improve efficiency and reduce manual intervention.
- Ensure timely resolution of high-severity incidents, minimizing business impact.
- Prepare and deliver management reports on application performance, incidents, and resolutions.
Requirements
- Minimum 10 years of experience, with at least 6 years in managing application support.
- Experience in the banking industry is essential.
- Proven track record in supporting complex applications.
- Strong technical background with the ability to perform hands-on troubleshooting.
- Proficient in Windows operating systems and database management.
- Experience with scripting, including VBScript.
- Skilled in troubleshooting Windows system issues.
- Solid experience in incident and problem management.
- Strong analytical and problem-solving skills.
- Excellent communication skills.
Interested candidates, please email your latest resume to [Confidential Information]
EA License: R1108479 | EA Registration: 25C2690
