Senior Account Manager-Insurance broker

The Role & Responsibilities:

• Client Relationship Management

Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service.

• Service Delivery

Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.

Monitor service levels and client satisfaction, resolving issues proactively.

Understand client's business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.

• Strategic Support

Assist in developing client strategies and proposals.

Support cross-selling initiatives and identify opportunities for expanding services.

• Compliance & Documentation

Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards

Ensure adherence to local regulatory requirements and WTW's guidelines and procedures

• Program Coordination

Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.

A thorough understanding and an expert real time user for all relevant documentation/ processing systems.

Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognize and explain trends, general carrier capabilities and competitiveness.

Constantly keeping abreast of insurance product developments.

Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience.

The Requirements:

• Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
• Hold BCP, PGI and ComGI certification
• Ability to work under time pressure to ensure prompt service delivery
• Prepare client and prospect presentations
• Independent and self-motivated individual who consistently strive to deliver the best for WTW s clients
• May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation.
• In the absence of such, will be aware of and adhere to relevant regulations

Equal Opportunity Employer