Working as part of the team, you are responsible for day-to-day servicing to a portfolio of large corporate and international clients and ensuring timely delivery of high- quality service
Service Delivery
Ensure timely and accurate processing of endorsements, certificates, invoices and policy documents.
Monitor service levels and client satisfaction, resolving issues proactively.
Understand client's business and risk management needs and support Team Lead to look for solutions including cross-selling across all products.
Strategic Support
Assist in developing client strategies and proposals
Support cross-selling initiatives and identify opportunities for expanding services
Compliance & Documentation
Maintain client data files, service records and meeting minutes in accordance with Willis Excellence Model standards
Ensure adherence to local regulatory requirements and WTW's guidelines and procedures
Program Coordination
Liaise with Global Office and local carriers to ensure consistent service and coverage for the local clients.
A thorough understanding and an expert real time user for all relevant documentation/ processing systems
Developing and maintaining general knowledge and experience of the (re)insurance market as a whole, recognize and explain trends, general carrier capabilities and competitiveness.
Constantly keeping abreast of insurance product developments
Coordinate and collaborate with specialists, consultants, industry experts, and other critical team members across WTW segments and geographies to bring the full capabilities of WTW to the client and ensure a streamlined client experience
Qualifications
The Requirements
Holds the relevant insurance certificates - BCP, ComGI and PGI
More than 3 years of relevant experience
Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
Ability to work under time pressure to ensure prompt service delivery
Prepare client and prospect presentations
Independent and self-motivated individual who consistently strive to deliver the best for WTW s clients
May hold regulatory licenses, permissions and technical or other requirements applicable under local legislation
In the absence of such, will be aware of and adhere to relevant regulations
