Senior Account Manager

eToro is the trading and investing platform that empowers users to invest, share, and learn. We were founded in 2007 with the vision of a world where everyone can trade and invest simply and transparently. We have created an investment platform that is built around collaboration and investor education. On our platform, users can view other investors portfolios and statistics, and interact with them to exchange ideas, discuss strategies, and benefit from shared knowledge. We have 40 million registered users from 75 countries, and our platform is available in 20 languages. eToro is an innovative, fast-growing business and is listed on Nasdaq in May 2025. We have over 1,500 employees across more than 10 offices around the globe, strategically positioned to serve the needs of users. You can find out more about eToro here.

We are constantly growing and are excited to share that we are looking for a Senior Account Manager to join our team!

Role Overview

The Senior Account Manager is responsible for managing and growing a portfolio of active trading clients by driving engagement, retention, and client acquisition. The role focuses on enhancing client experience, supporting trading activity, and strengthening long-term client relationships while ensuring compliance with regulatory requirements.

This position serves as a key commercial and client-facing role supporting the firm's growth within the competitive fintech brokerage landscape.

Key Responsibilities

Account Management & Business Development 

• Develop and implement strategies to grow high-activity CFD trading clients in the Singapore office
• Drive new client acquisition through targeted marketing campaigns, networking, referrals, industry events and partnerships.
• Proactively engage clients to improve retention and trading activity levels.
• Identify client needs and guide adoption of relevant platform features and products.
• Drive client activation, deposits, and ongoing trading participation through structured engagement.

Client Experience & Support Coordination

• Act as the primary point of contact for client engagement, platform usage, and account-related matters
• Provide platform education and non-advisory product guidance to enhance user experience.
• Gather client feedback and contribute insights to improve product and service offerings.

Compliance & Risk Awareness

• Ensure all client interactions comply with internal policies and applicable regulatory requirements.
• Maintain clear documentation of client communications and engagement activities.

• 3–5 years of experience in fintech brokerage, CFD/FX trading platforms, preferably in Singapore.
• Proven success in B2C and B2B business development.
• Self-starter mentality with the ability to work autonomously while building a new market presence.
• Excellent communication of complex financial concepts, both written and verbal. 
• Data-driven mindset with ability to interpret client activity metrics
• Bachelor's degree in Business, Finance, Economics, or related discipline.