Senior Account Director

THE COMPANY

A globally recognised, PE-backed SaaS platform serving large hospitality groups worldwide in hotels, resorts, and multi-property operators. Modern SaaS organization, established product, growing fast across APAC.

THE ROLE

You will own the global senior relationship with one of the company's flagship enterprise accounts — a major international hospitality group operating hundreds of properties across multiple continents. This is not a new-logo hunting role. The account is live and growing; your job is to deepen the partnership, stay ahead of the client's property expansion pipeline, and ensure every new property lands on the platform.

You will operate at C-suite level, lead executive reviews, act as the internal conduit between the client and product/implementation/support teams, and hold commercial accountability for renewals and expansion.

WHAT YOU WILL DO

• Own the global senior relationship with a major enterprise hospitality group at C-suite level
• Drive account expansion by tracking the client's global property pipeline and converting it
• Lead executive reviews, and proactive stakeholder engagement
• Hold a commercial quota tied to renewals, expansion, and property rollouts
• Bridge client requirements and internal teams (product, implementation, support)
• Understand the client's technical environment well enough to assess serviceability and articulate needs internally
• Build account roadmaps and own issue resolution end-to-end
• Travel regionally as required to support stakeholder relationships and rollouts

WHAT YOU WILL BRING

• SaaS background (non-negotiable) with a track record in strategic account management, senior CSM, or enterprise account director roles
• Experience managing large, complex enterprise accounts with measurable retention and growth outcomes
• True relationship-first orientation — you lead with listening, talk about account health, and know the difference between a managed account and a genuinely grown one
• Executive presence; credible and confident with CFOs, COOs, and senior stakeholders
• Comfort in a scale-up or transformation environment — self-starting, proactive, minimal hand-holding needed
• Technical aptitude: able to understand integrations and platform architecture well enough to bridge business and technical stakeholders

NICE TO HAVE

• Hospitality SaaS or multi-property operator experience
• Familiarity with payments, POS, or integrations ecosystems