The primary purposes of this role are:
- Regional Finance control tower support in area of accounts receivables and e-invoicing
- Billing SOP enhancement and continuous training
- Process improvement / report generation
- Primary regional eBill production support
- Improvement projects engagement as required
Key Tasks:
A. Resolution / reduction of invoicing exceptions:
- Participate in weekly conference calls with Schenker countries and billing control tower
- Monitor countries invoice fallouts through weekly reports from pre-audit company, identify root cause and provide guidance on the resolution of billing exceptions
- Consolidate country feedback on exceptions / weekly SOAs if required
- Support countries with transmission failures in eBill
- Trouble-shoot technical issues with IT and recommend remedial action
- Raise change requests to IT to amend / modify existing erroneous mapping
- Conduct training / re-training on billing SOP and ensure compliance on country level
- Develop and document processes to better manage invoicing exceptions e.g. standardize exception reasons from countries etc.
- Generate internal reports for monitoring as well as to management on demand
B. Billing accuracy and timeliness:
- Track and monitor timely billing and submission of e-invoices against customer's set targets
- Generate internal reports to tally customer's monthly / quarterly rating on billing accuracy and timeliness
- Participate in monthly / quarterly business reviews with customer or billing control tower
Competencies:
- Initiative and maturity to work independently
- Analytical, attention to details and process oriented
- Proficient in English both oral and written is preferred
- Excellent interpersonal communication skills
- Proficient in IT and Microsoft office applications especially excel. Macros skills would be an advantage
- Ability to working under pressure and multi-task
Experiences & Qualification:
- Ability to co-ordinate with countries, monitor compliance and communicate clearly on regional initiatives.
- 3 to 5 years relevant experience in the logistics / freight industry with finance background is an added advantage.
