SEM/STEM Customer Service Engineer

Key Responsibilities:

• Perform on-site installation, troubleshooting, diagnostics, and repair of our SEM/STEM systems.
• Handle preventive and corrective maintenance according to manufacturer guidelines.
• Maintain detailed service logs and customer records.
• Train customers on proper system operation and basic maintenance.
• Coordinate with technical teams for advanced troubleshooting and part replacements.
• Provide post-installation service and warranty support.
• Respond to customer service requests within a defined SLA timeframe.

Qualifications:

• Singaporeans preferred.
• Bachelor's degree in electrical engineering, mechanical engineering or related field.
• 3+ years of field service support experience, preferably with electron microscopy or other complex high precision scientific instruments.
• Strong mechanical aptitude and comfort working with high-voltage equipment and vacuum systems.
• Excellent communication, time management, and customer-facing skills.
• Willingness to 10% travel worldwide customer sites or training as needed.