Job Description:
As part of the Incubation Team, you will be responsible for designing, executing, and continuously improving education programs for new sellers. This role requires strong ownership and initiative to identify performance gaps, translate them into actionable learning content, and drive measurable improvements in seller outcomes.
You will work cross-functionally with multiple stakeholders to ensure that education initiatives are aligned with business priorities and are effectively delivered at scale.
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- Analyze performance of newly onboarded sellers to identify key gaps and define required education initiatives
- Design, revamp, and optimize education materials and learning frameworks to improve seller performance
- Develop and execute weekly educational emails that guide new sellers through key milestones
- Plan and host weekly webinars for new sellers monitor participation and evaluate impact on seller performance (before vs. after)
- Plan and execute monthly communications covering platform updates, key policies, and FAQs
- Design and manage monthly seller engagement or activation projects track outcomes and continuously improve program effectiveness
- Collaborate with cross-functional teams (e.g., Category, Marketing, Product) to align education initiatives with business priorities
Requirements:
- Strong ownership with the ability to independently drive and execute end-to-end initiatives in a fast-paced environment
- Proven ability to translate data insights into actionable strategies, particularly in designing education programs or performance improvement initiatives
- Strong analytical skills with a data-driven approach to identifying problems and measuring impact
- Hands-on experience in content development (e.g., educational materials, training programs, or communication content) with a focus on clarity and effectiveness
- Excellent communication and stakeholder management skills across cross-functional teams
- Execution-oriented mindset with the ability to manage multiple initiatives and timelines concurrently
- Experience in e-commerce, seller management, or program/education management is a strong advantage
- Familiarity with cross-border e-commerce is a plus
