Job Description
About The Role
We are seeking a Security Operations Analyst to join our Operations Support team in Singapore. This role focuses on ensuring stable and secure system operations during warranty support periods by delivering effective troubleshooting, environment validation, and issue resolution. You will work closely with cross-functional teams to support operational continuity and enhance service reliability for clients.
Key Responsibilities
Provide L1/L2 incident and problem management support during warranty periods, including troubleshooting and issue resolution
Analyze system, application, and security logs to identify issues and support root cause analysis
Support daily system health checks, environment validation, and readiness activities
Perform configuration validation, access checks, and assist with application or hardware replacements where required
Manage and track warranty-related cases, ensuring thorough documentation and timely closure
Maintain operational documentation, including SOPs, troubleshooting steps, and audit artefacts
Support reporting activities by collecting and consolidating operational data for team leads
Collaborate with internal teams on troubleshooting, participate in stand-ups, and contribute to continuous improvement efforts
Required Qualifications
1–4 years of experience in technical support, operations, or application support roles
Basic to intermediate understanding of cybersecurity or infrastructure tools (e.g., endpoint security, vulnerability management, identity systems)
Working knowledge of Windows and/or Linux operating systems
Ability to analyze and interpret logs from systems, applications, and integrations
Understanding of networking or security fundamentals such as firewalls, vulnerabilities, or system hardening
Familiarity with structured processes, checklists, and environment validation practices
Strong communication and coordination skills to work effectively with cross-functional teams
