Job Description
You will be responsible for the daily operations of the hotel's security team, maintain security standards, and respond to emergencies. As a Security Officer, you're not just ensuring the safety of guests, team members, and facilities – you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
- Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
- Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
- Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
- Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency
Qualifications
QUALIFICATIONS
- Previous experience as a security officer
- Strong knowledge of security operations, surveillance systems, and emergency procedures.
- Excellent communication and interpersonal skills, with a guest-focused approach.
- Ability to remain calm and respond effectively in high-pressure situations.
- Proficiency in English; additional languages are a plus.
- Relevant security certifications and training (e.g., first aid, CPR) are preferred.
- Ability to work flexible hours, including nights, weekends, and holidays.
