Description
ESR Real Estate Services Management(previously known as APM Property Management) is part of the
ESR Group (the Group). The Group is APAC's largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally.
With US$140 billion in gross assets under management (AUM), the Group's fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S.
As the area leader of the Retail Operations Team, the candidate needs to possess strong interpersonal skills and work with people of all levels. He/she will be responsible for leading a section of the retail operation department.
Coaching executives in terms of technical building skills as well as tenancy management procedures. Settlement of disputes and claims from various stakeholders and incident management are to be equipped with the candidate.
As the city is multi-strata owned, the candidate needs to be conversant in BMSMA to be able to manage different property owners and stakeholders. He/she needs to be conversant in the by-laws of the MCST to guide his/her team member in handling issues relating to Strata management matters.
Responsibilities
- Patrolling Conduct regular patrols of the assigned area to ensure the security of the property.
- Monitoring Monitoring surveillance cameras and other safety system (i.e.: Fire Alarm System, Access Control System, Lift & Escalator system, etc) to detect any unusual activity or potential security breaches.
- Access Control Manage access control for restricted area to prevent unauthorized access to sensitive areas.
- Incident Responding and Reporting Responding to security breaches, medical assistance, or incidents (i.e.: Fire incident, Facility Fault, Police Assistance, etc), so to provide immediate assistance to public or supporting emergency services when necessary. Documenting critical information accurately so to put up a detailed reports for investigation and record purpose.
- Enforcing Rules & Polices Ensuring compliance with security and properties polices, rules and regulations (i.e.: No Smoking Zone, Permit To Work Order, Traffic Advisory in Property, etc).
- Customer Service and Communication Serves as a touch point for team members, visitors, and the general public by providing assistance, directions or information by maintaining professional and courteous communication.
- Emergency Preparedness To be a Company Emergency Responds Team (CERT) member to response to emergency and restoring peace at the soonest, or to execute the emergency evacuation procedure and act swiftly during such incident.
- Handling of Found Property Ensuring proper chain-of-movement for the found property are followed to ensure proper documentation of the item.
- Traffic and Crowd Control Manage traffic flow to prevent congestion, illegal parking, and wheel-clamp enforcement within the property. Response to carpark related enquiry (i.e.: Faulty Gantry, Unsuccessful Deduction, etc). Perform crowd control duties during events or incident to ensure safety and order of the area.
Requirements
- Minimum attained PLRD Security Officer (SO) License
- At least 6 months of working experience as a Security Officer
- Physically fit for long walking and standing duration
- Occupational First Aid + AED Certification
- WSQ Respond to Fire Emergency in Buildings (highly recognized)
- Experience in MCST asset deployment with understanding of BMSMA By-Law (highly recognized)
