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Iotalents Pte Ltd

Secure File Gateway Support & Development Support Engineer

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  • Posted 9 days ago
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1-5 Years
SGD 3,800 - 4,800 per month

Information Technology

Job Description

Roles & Responsibilities

We are seeking a dedicated Support Engineer professional to join our team to ensure the smooth operation of our systems and applications. The ideal candidate will have strong technical skills and be able to collaborate with various departments to support and maintain our software systems.

Responsibilities:

  • Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP).
  • Collaborate with cross-functional teams to identify and resolve production issues.
  • Perform root cause analysis and provide solutions to prevent future issues.
  • Create and maintain documentation related to production issues and resolutions via JIRA.
  • Implement and maintain processes and procedures to improve production support.
  • Provide daily, weekly, and monthly reports on system performance and issue status.
  • Ensure proper deployment and release of software updates & infrastructure patches/upgrades.
  • Participate in on-call rotation and respond to production issues after business hours. There are two shifts, Morning (7 AM to 4 PM) and Afternoon (2 PM to 11 PM), running 7 days a week.
  • Deployments during silent hours.
  • Development work within the vendor product (about 10%-20% of time).

Qualifications:

  • Bachelor's degree in Computer Science or related field.
  • Minimum 2 years of experience in Production Support or related role.
  • Strong technical skills in Java, SQL, UNIX, and scripting languages.
  • Ability to troubleshoot and resolve complex production issues efficiently.
  • Excellent problem-solving and analytical skills.
  • Effective communication skills to collaborate with cross-functional teams effectively.
  • Willingness to participate in on-call rotation.

Skills Required

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Date Posted: 05/02/2025

Job ID: 105044547

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About Company

We are a Contemporary Recruitment and HR Tech Company
Connecting Tech Talents and Ready for the Future of IT Recruitment!

Why Choose IoTalents
We use our Talent Analytics technology (Talenlyticsâ„¢) to solve the biggest frustrations and challenges in recruitment today. Objective data are used to match candidates to jobs, increasing the statistical odds of matching job that best matches the talent values and skill set.

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