Job Description
This role involves establishing and managing market conduct risks through frameworks designed to evaluate the conduct and quality of sales practices. The position incorporates oversight of the Balanced Scorecard (BSC) framework, monitoring of Replacement of Policies (ROP), and Market Conduct Advisory to ensure comprehensive conduct assurance and governance across the company's distribution activities.
Oversee the governance and integrity of the BSC assessment process in accordance with MAS Balanced Scorecard Framework.
Continuously monitor BSC trends, assess representatives or agencies with elevated risk profiles, and escalate systemic conduct risks appropriately.
Govern and validate ROP reviews in alignment with LIA Standards for Distributors on Deterrence of Undesirable Switching Replacement of Policies.
Identify potential policy churn or mis-selling patterns and escalate for investigative or disciplinary follow-up.
Review new or updated MAS and LIA regulatory requirements, translate them into internal policies, and advise business units on market conduct related matters.
Lead compliance monitoring / assurance programs on targeted areas of market conduct
Serves as primary liaison with regulators for matters relating to dialogues, inspections, reviews, and the co-ordination of responses related to market conduct.
Management of Fair Dealing Program across the Group in alignment with MAS's Guidelines on Fair Dealing.
Ensure accurate, regular and timely reports to Management, Board and/or regulators.
Collaborate cross-functionally with Investigation, Fitness & Propriety, and Compliance Surveillance teams.
