Job Description
Responsibilities
About the Team
The Search & Interaction Safety Team is a lean and agile group focused on safeguarding user interactions across Search, Comment, and Messaging. Our mission is to respond quickly to evolving safety challenges by streamlining workflows, implementing efficient operational processes, and fostering cross team collaboration to proactively address risks.
The planning team ensures that safety operations are adequately resourced, optimized, and future-ready. By aligning workforce supply with business needs, managing vendors and internal capacity, and responding to real-time changes, the team plays a central role in maintaining service levels, productivity, and long term scalability of safety operations.
Responsibilities:
- Translate product strategies into quantifiable resource requirements and corresponding operational plans.
- Establish an efficiency metrics system and an end-to-end attribution analysis framework to identify operational risks and guide efficiency optimization.
- Define and break down multi-dimensional operational efficiency targets; continuously track execution progress, analyze deviations, and drive cross-functional collaboration to achieve goals.
- Conduct in-depth analysis of metric discrepancies and data fluctuations, and collaborate with Product and Engineering teams to develop and implement mitigation solutions.
- Partner with stakeholders to streamline platform functionalities, enhance foundational data maintenance mechanisms, identify risks in manual operations, diagnose feature usage issues and optimization opportunities, and drive resolution with platform product teams.
Qualifications
Minimum Qualifications:
- Bachelor's degree or above in Mathematics, Statistics, Computer Science, Engineering, or a related field.
- At least 2 years of experience in data analysis, business analysis, or product operations.
- Familiarity with metrics system design, attribution analysis, and goal-setting methodologies.
- Proficient in data visualization tools (e.g., Tableau, Power BI), SQL, Excel, and statistical analysis tools.
Preferred Qualifications:
- Strong communication skills, with the ability to collaborate effectively across teams and stakeholders.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
