Seafreight Operational Excellence (OPEX) Manager

The role is providing expertise, insights, and leadership to strengthen operational performance across the organization. It brings regional standards and improvement initiatives to country level, ensuring they reach the operator's desk, are adopted in daily work, and deliver measurable results.

Success measures

. Process adherence

. Process efficiency to increase productivity

. Data quality

. Capability building (across OPEX team and operations)

Stakeholder engagement & reporting

. Work closely with the Country Head of Seafreight as a strategic operational partner

. Provide regular reporting to the regional OPEX Director around project status, adoption levels, data quality, blockers, and risks

. Engage operational leads as active owners of standards and continuous improvement

. Feed local insights and lessons learned back to the regional OPEX Director to improve blueprint and training across the wider region

Process standards & blueprint execution

. Implement and embed the globally and regionally defined Seafreight Operational Blueprint in country operations

. Ensure global SOPs and business rules are understood and applied at desk level, provide support where necessary

. Monitor process adherence identify deviations, investigate root causes, initiate and monitor correction via the operational leads

. Localize the global blueprint where required to meet country-specific regulatory or port requirements without compromising process integrity or deviating from global standards

. Identify local inefficiencies and escalate to the regional OPEX Director with proposed solutions

Project execution & delivery

. Execute regionally assigned OPEX projects in the country own the local delivery plan, timeline and outcome

. Coordinate rollout with operational teams manage local dependencies, resolve blockers, and keep delivery on track

. Measure and document realized benefits per initiative

. Ensure operational feasibility for customer implementations

Performance governance & data quality

. Use operational dashboards to monitor country performance, identify KPI gaps and understand what is driving them

. Conduct structured root cause analysis on KPI gaps, bring a clear diagnosis and corrective action plan to the Country Head of Seafreight and the OPEX director

. In alignment with CHSF coach team leads on how to read, interpret, and act on operational dashboards to manage their teams more effectively

Change Management

. Work directly with operators and team leads: explain what is changing, why it makes their job easier, and what they need todo differently

. Provide structured support on desk side level after new process or system rollouts to stabilize adoption

. Track adoption post-go-live, identify where adherence is slipping and intervene before regression takes hold

. Protect implemented changes, follow up after go-live to ensure new ways of working have embedded and value is sustained

Training & capability building

. Deliver the regional Seafreight training concept locally adapt delivery to the country context while maintaining global content standards

. Together with team leads and CHSF assess operator skill gaps against defined SOPs take structured action to close them through coaching, training sessions, or on-the-job guidance and support

. Onboard new operational staff to the blueprint and standards ensure new joiners are productive and adherent quickly

. Build a continuous improvement habit in the country team make it normal for operators to identify problems and propose solutions