Seafreight Customer Service Officer

• Manage customer inquiries and complaints relating to Ocean freight.
• Coordinate, receive and process shipments from booking/arrival to delivery
• Prepare quotations, booking confirmations, and necessary clearance/shipping documents
• Assist to manage and coordinate with internal stakeholders, customers and vendors administratively and operationally.
• Checking of actual cost versus sell rate and ensure shipment is not under deficit.
• Entry records in our Freight system and ensure an accurate level of data quality.
• Shipment monitoring and filing/closure of shipping documents.
• Other necessary tasks as assigned.

Job Requirements

• Min 2 years of experience in customer service handling of customers accounts
• Good knowledge of shipping procedures
• Good command of English
• Computer literate
• Able to start work with short notice preferred.