It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be part of our Operational Key Account Team and drive Operational Excellence + Process Improvements to maximize satisfaction of our Key Customers.
How You Create Impact
Your main goal is to manage Customer expectations and to fulfill our Customer Promise.
- To establish + maintain customer relationships; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
- To clarify, negotiate if needed, and formalize operational requirements with our customer.
- To increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
- To facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities.
- To serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
- To identify operational risks and ensure all relevant parties are informed.
- To act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
- To create and maintain the MOP (for global roles) and support countries with local SOP definitions.
- To support set up in our operational systems and process automation.
- To negotiate and formalize customer Key Performance Indicators in cooperation with GKAM and Operational Management.
- To facilitate development of reports for KPI measurements and monitoring of operational performance.
- To analyze root causes of non-performance and drive internal operational improvements.
- To develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required; assist GKAM in preparation of Business Review presentations.
What We Would Like You To Bring
Start your day by reviewing your incoming customer requests and potential escalations and follow up on any open topics or pending deliverables. Reply to customer-related questions from our operational colleagues. Look for process improvements and opportunities to extend transparency about customer requirements for our operation through process visualization, process training and structured documentation.
Next, review our operational performance and define corrective actions. Stay in close contact with our Operational - and Customer Care Locations to get an understanding of their needs to manage customer expectations. Consult with our systems experts to identify automation options. During the day, maintain close relationship with the GKAM to ensure a constant exchange of information between commercial and operational customer account management.
What's In It For You
At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
