Scrum Master

One North, a Singapore based firm specializing in providingTechnology Solutions is currently hiring Scrum Master - Singapore Citizen / Singapore PR / PLOC holders

The Scrum Master enables Agile delivery by coaching teams, facilitating Scrum practices, and ensuring smooth execution of initiatives. This role partners closely with Project Manager, QA, integration teams, and business stakeholders to deliver scalable, secure, and high-quality CRM solutions.

Key Responsibilities

Agile & Scrum Leadership

• Facilitate all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews,Retrospectives)
• Coach teams on Agile principles, Scrum practices, and continuous improvement
• Promote a servant-leadership mindset and high team accountability

Stakeholder & Product Collaboration

• Partner with Product Owners, Solution Architects, Business Analysts, and Business Users
• Facilitate backlog refinement, story readiness, and dependency management
• Translate business priorities into executable Agile delivery plans

Governance, Risk & Compliance

• Ensure CRM delivery complies with enterprise standards (security, data privacy, audit, regulatory needs)
• Support release governance, change management, and CAB processes where applicable
• Proactively surface delivery risks, technical debt, and cross-team dependencies

Metrics & Continuous Improvement

• Track and report Agile metrics (velocity, capacity, burn-down, flow efficiency)
• Drive improvements in CRM delivery predictability and quality

Required Skills & Experience

Must-Have

• Strong knowledge of Agile / Scrum and SDLC
• Experience managing dependencies across integration, data, and platform teams
• Excellent facilitation, communication, and stakeholder-management skills

Nice-to-Have

• Experience in financial services, insurance, or regulated environments
• Scrum Master certification (CSM, SAFe SM)
• Familiarity with Jira, Confluence

Success Measures

• Consistent, predictable sprint delivery
• High team engagement and Agile maturity
• Reduced delivery risks and integration issues
• Positive stakeholder feedback and business value realization