NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.
Scrum Master is responsible for upholding the values of Scrum to ensure that quality software is delivered by the team according to specification and that the correct Agile procedures are followed in line with technical and business objectives and strategy. He or she is also responsible for motivating and leading the people in the team to create a high-trust and high-efficiency working environment that embraces a strong learning culture. They will play a key role in creating a psychologically safe environment, fostering collaboration across cross-functional teams, and ensuring continuous delivery of value.
What you will do:
1. Agile / Scrum Leadership
- Educate customers and project team on Agile processes and values.
- Ensure Scrum ceremonies are correctly carried out with appropriate values.
- Facilitate sprint planning, backlog refinement, daily stand-ups, reviews, and retrospectives.
- Promote the use of Agile metrics (velocity, throughput, cycle time) to help teams self-improve.
- Use Agile tools like Jira, Confluence, Miro, or Azure DevOps to support transparency and tracking.
- Remove impediments to the team's progress and protect the team from external interruptions.
2. Project / Delivery Management
- Single point of contact to customer teams.
- Plan, lead, and track progress of software development work.
- Map out execution plans and ensure roles, responsibilities, deliverables, and timelines are clearly communicated.
- Taking lead of projects.
- Manage customers expectations.
- Ensuring quality in the development process and providing ongoing maintenance.
- Maintaining a good relationship with the customer.
3. Requirements & Technical Collaboration
- Work closely with the Product Owner to support backlog grooming and prioritization.
- Able to work with the customer product owner to prioritize project work and technical debt.
- Understand and analyze requirements to assist in developing technical design specifications.
- Translate design into process/program specifications.
4. Team Leadership & People Development
- Coach, train, and mentor team members.
- Ensure team members receive relevant training to complete their tasks.
- Responsible for clear communication (written and verbal) with technical and non-technical stakeholders at all levels.
The ideal candidate should possess:
- 3 years of Scrum-Master experience
- At least 7 years of experience with substantial project work in software design & development, of which at least 3 years are in agile projects
- Enjoy working in a team and apply adaptive, servant leadership according to the different working scenarios
- Experience working with cross-functional Agile teams involving developers, UX, QA, DevOps, and product stakeholders
- Degree or Masters in Computer Science and Engineering
- Self-motivated with a positive can-do attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
- Ability to lead, develop and maintain respectful and trusting relationship
- Proficient in written and spoken English
- Flexible and able to collaborate effectively in hybrid or remote environments.
- Prior exposure to agile development methodologies such as SCRUM and XP Programming or Kanban.
- Prior experience in using user stories to document requirements will be a plus
- Agile certifications in CSM, CSP, PSM, PPO or PMI-ACP.
- Project management certifications in PMP, CITPM or Prince2 will be an advantage
- Experience facilitating Agile delivery in customer-centric product teams is preferred
Other Requirements (preferred)
- Experience in Agile delivery of cloud-based solutions (AWS, GCP, Azure)
- Familiarity with Design Thinking or Lean UX
- Exposure to scaled Agile frameworks (SAFe, LeSS)
- Experience running multi-team Scrum of Scrums or Agile release planning
- Ability to work with distributed teams across multiple time zones
- Proficiency in using facilitation tools like Mural, Miro, or Jamboard
- Experience running Agile health checks or continuous improvement workshops
