Roles & Responsibilities
We are seeking a pleasant, professional, and mature individual to manage front desk operations and provide vital administrative support within a dynamic secondary school environment.
1. Frontline Customer & Counter Service
- Attend to visitors: Address needs of walk-in customers including parents, teachers, and students promptly and professionally.
- Call management: Handle incoming telephone enquiries professionally within 3 rings.
- Logistics & coordination: Accept parcel deliveries on behalf of staff and coordinate pickups.
- Item loans: Oversee stationery distribution, medical logs, and coordinate lost-and-found items.
- First Aid support: Provide basic first aid to injured/ill students in the Sick Bay and issue early departure slips.
2. Student & Disciplinary Support
- Attendance tracking: Document student late-coming into Google Forms and issue late-arrival chits.
- Administrative forms: Perform data entry and verify student financial assistance scheme (MOE FAS) and leave applications.
- Discipline support: Assist the Discipline Master with the safekeeping of student personal items.
- Meeting coordination: Schedule parent-teacher appointments for key school personnel.
3. General Administration
- Digital management: Oversee the school's general corporate email account and process payment documents.
- Event logistics: Support school-wide events, internal fundraising operations, and other ad-hoc assignments.
- Upkeep: Maintain complete cleanliness and orderliness at the reception desk and Sick Bay area.
Job Requirements
Qualifications & Training
- Minimum Education: GCE A-Level certificate, Poly Diploma, or equivalent.
Experience
- frontline operations: Preferably 3 years of frontline customer service experience within an MOE school environment.
Skills & Competencies
- Software: Competency in Microsoft Word and Microsoft Excel is required.
- Communication: Exceptional active listening and interpersonal verbal communication abilities.
- Disposition: Strong maturity to operate effectively and efficiently under pressure in a fast-paced environment.
Work Schedules
- School Term Hours: Mondays to Fridays, 7:15 AM to 4:30 PM (includes 45 minutes lunch break).
- School Holiday Hours: Mondays to Fridays, 8:00 AM to 5:15 PM (includes 45 minutes lunch break).
- Rest Days: Off on Saturdays, Sundays, and all gazetted Public Holidays.
