Scheduler (AL)

1. Plan and prepare schedules for GDWPL, ACLP,DDDLP and CPD programmes.

a) Plan and assign adult educators.

b) Plan and allocate classrooms.

c) Plan and book for catering/refreshments.

d) Ensuring that information boards on Level 5,6 and 7 are accurate.

e) Publish and open schedules for registration via TMS and Portal.

f) Updating the Annual Delivery Master Schedule (ADMS) tracking file.

g) Ensuring that ALL course runs are API-ed to SSG's Training Partner Gateway (TPG).

2. Plan and prepare corporate schedules.

a) Working with clients regarding their preferred schedule.

b) Liaising with AE's and clients regarding trainers availability.

3. Manage training resources-classrooms and AE's

a) Facilitating venues to accommodate class size.

4. To ensure that there are at least 4 full cohort published weekly amounting to 12-14 cohorts per month and 134-168 full cohorts annually.

5. Assist in monthly AE Payment report.

6. Providing AE's with the name list 1 week prior to programme commencement.

Requirements

. ITE certificate holder or higher with at least 2 years of experience in customer service and training/operations management.

. Good communication skills, both written and spoken.

. Ability to deal with customers effectively, in a friendly and professional manner, and has good stress tolerance.

. Possess good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions.

. Strong attention to details, with good organizational and multi-tasking ability, with the ability to write and communicate clearly.

. A team player with strong interpersonal skills and a service excellence mindset, committed to delivering high quality work.

. Adaptable, receptive to change and able to thrive in a fast paced environment.

. IT Savvy and is proficient in using Microsoft Office products (ie: Excel)

WFO

M-F: 8.30am - 6.00pm

Location : Paya Lebar