Position Summary
We are seeking for an experienced SAP S/4HANA Administrator & Business Process Support Executive (1-Year contract subject for renewal) is responsible for the administration, maintenance, and support of the SAP S/4HANA system, ensuring system reliability, data integrity, and optimal performance. The role will also work closely with business users across departments to support process execution, troubleshoot issues, provide end-user training, drive continuous process improvements, and integration.
Key Responsibilities
1. SAP S/4HANA Administration
- Administer and maintain SAP S/4HANA applications and related systems.
- Monitor system performance, availability, and security.
- Manage user accounts, authorizations, and access controls.
- Coordinate with SAP vendors, consultants, and support partners on system issues and upgrades.
- Support system configuration, testing, patch management, and enhancements.
- Ensure data integrity and compliance with company policies.
- Maintain system documentation, procedures, and technical records.
- Support backup, recovery, and business continuity processes.
- Participate in SAP implementation, migration, integration, and enhancement projects.
2. Business Process Support
- Provide first-level support to SAP users across Finance, Procurement, Sales & Project Enterprise, and integration functions.
- Investigate, troubleshoot, and resolve SAP and Integration-related issues promptly.
- Assist users in understanding and following SAP business processes and best practices.
- Analyse business requirements and recommend process improvements.
- Coordinate User Acceptance Testing (UAT) for system changes and enhancements.
- Develop and maintain process documentation, work instructions, and training materials.
- Conduct user training and refresher sessions.
- Monitor support tickets and requests, ensuring timely resolution.
3. Process Improvement & Reporting
- Perform root-cause analysis on recurring issues and work with stakeholders, consultants and SAP support to recommend permanent fixes rather than workarounds.
- Participate in digital transformation and automation initiatives.
- Generate system reports and dashboards to support business operations.
- Review workflows and recommend enhancements to increase efficiency and data accuracy.
- Support master data governance and data quality initiatives.
Job Specifications:
- 3-5 years of experience supporting SAP ERP systems, with at least 1-2 year on SAP S/4HANA.
- Knowledge of SAP S/4HANA architecture and functionality.
- Hands-on experience in SAP administration and business user support.
- Understanding of user roles and authorisation management.
- Understanding of business process integration across departments.
- Understanding of system integration, interfaces, and data migration concepts.
- Good understanding of end-to-end business processes, including Project Enterprise, Sales and Distribution, Procurement and Purchasing, and Financial Accounting & Controlling.
- Basic knowledge of SAP reporting and data analysis.
- Experience working with external SAP consultants and vendors.
- Experience supporting multi-country SAP environments.
- Strong problem-solving and analytical skills.
- Good communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Customer-service oriented with strong stakeholder management capabilities.
- Ability to conduct user training and facilitate change management initiatives.
- Strong documentation skill.
- Proficient in written and verbal communication in English.
Qualifications
- SAP Certification in SAP S/4HANA is preferred.
- Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance or a related field.
