hiring and training staff, managing inventory and supplies, ensuring a clean and safe environment, promoting services and products, handling customer complaints, and overseeing daily tasks like opening, closing, and payment processing
Staff Management & Development
- Hiring and Training:Recruit, hire, and train salon staff to ensure a skilled and professional team.
- Scheduling:Create work schedules, assign tasks, and manage staff rosters, considering peak times and client appointments.
- Performance Management:Monitor staff performance, provide coaching, resolve conflicts, and manage disciplinary actions if necessary.
- Team Leadership:Foster a positive and productive work environment, motivating the team and acting as a role model.
Operations & Administration
- Daily Oversight:Manage daily salon operations, including opening and closing procedures.
- Inventory & Supplies:Monitor stock levels, order supplies, and manage inventory to ensure necessary products and equipment are available.
- Maintenance:Ensure the salon is clean, well-maintained, and compliant with health and safety regulations.
- Financial Management:Handle basic bookkeeping, process payments, monitor financial transactions, and contribute to business budget management.
Client & Customer Service
- Client Satisfaction:Ensure exceptional customer service, manage client feedback, and resolve complaints professionally.
- Client Experience:Create a welcoming environment and ensure clients have a positive and memorable experience.
- Appointment Management:Oversee the scheduling and flow of client appointments to keep the salon running efficiently.
Sales & Marketing
- Product & Service Promotion: Promote salon services, packages, and retail products to increase sales.
- Marketing Strategies: Develop and implement marketing activities, including social media, to attract new clients and build customer loyalty.
- Sales Targets: Set and monitor sales targets for services and products, aiming to achieve business goals.
