1. Operations Management
- Oversee daily salon operations and ensure smooth workflow
- Manage appointment scheduling and customer flow
- Ensure cleanliness, hygiene, and safety standards are maintained
- Handle customer feedback, complaints, and service recovery
2. Team Leadership
- Supervise, train, and motivate hairstylists and assistants
- Manage staff scheduling, attendance, and performance
- Conduct regular team briefings and training sessions
- Maintain a positive and professional working environment
3. Sales & Business Performance
- Drive sales targets for services and retail products
- Monitor KPIs (revenue, customer retention, package sales)
- Upsell services and promote packages effectively
- Support marketing campaigns and promotions
4. Customer Experience
- Ensure high service standards and customer satisfaction
- Build strong relationships with clients
- Maintain customer records and follow-up on appointments
5. Inventory & Admin
- Manage stock levels (products, chemicals, supplies)
- Coordinate with suppliers and place orders
- Handle basic reporting (daily sales, staff performance)
- Ensure proper use of salon systems and POS
Requirements:
- Has experience in a salon setting and management experience.
- Strong interpersonal skills for client interaction and team management.
- Ability to manage scheduling, inventory, and multiple operational tasks simultaneously.
- Strong ability to lead, motivate, and solve problems.
