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The Capgemini Global Service Line entitled Digital Customer Experience (DCX), helps organizations understand and implement the right mix of business focused digital capabilities, deployed within the right framework for transformation to fundamentally change how they do business and serve their customers. Digitally mature organizations deliver on improving customer advocacy and driving growth. Available worldwide and across all industry sectors, the consolidated offer from Capgemini helps enterprises to embed digital customer experiences into the heart of their organizations, while transforming their future business models and processes. DCX addresses the need to achieve and sustain business value via digital initiatives, from the back end right through to the front line.
- Serve as the primary point of contact for all Salesforce-related discussion, providing leadership throughout all project phases (Foundation, Build, UT, Testing[SIT & UAT],Data migration and Deployment[Go live and Hypercare]).
- Collaborate with Project stakeholders to align Salesforce solutions with business objectives and project goals which include both client and Capgemini team.
- Design scalable and robust Salesforce solutions, ensuring alignment with industry best practices and technical feasibility.
- Oversee the configuration and customization of Salesforce, including workflows, data models, custom objects, and Lightning components.
- Collaborate with business stakeholders to understand their needs and recommend Salesforce functionalities to meet these needs.
- Create and maintain detailed project deliverables, including:
- Solution design documents(Business Blueprint document, High level solution, Low level Solution design)
- Manage and coordinate the offshore team, ensuring efficient task allocation and monitoring progress.
- Conduct regular updates, presentations, and workshops to ensure alignment between business and technical teams.
- Oversee the creation/development and reusability of all Salesforce Components, for example (not exhaustive): (i) Custom objects, fields, validation rules, and workflows. (ii) Apex triggers, classes, and batch jobs. (iii) Lightning Web Components (LWC) and Visualforce pages. (iv) Data models and security models (profiles, roles, permission sets).(v) APIs and integrations with third-party systems. (vi) Custom Metadata (vii) Salesforce built to meet the customer environment standards and within the Salesforce Governance limit.
1. Extensive knowledge and hands-on experience with Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Field Service, and Experience Cloud.
2. Proficient in designing scalable Salesforce solutions, including data models, security models, workflows, custom objects, and integrations
3. Deep understanding and proven experience in integrating Salesforce with SAP ERP systems for master data and transactional data synchronization.
4. Expertise in handling integrations for manufacturing and sales client to streamline operations, improve data accuracy, and enhance cross-system communication
5. In-depth understanding of the sales and service domain, with experience in implementing Salesforce solutions tailored for CPG sector.
6. Familiarity with industry-specific processes, including order management(Sales and Work), inventory tracking, field service operations, and customer relationship management (CRM).
7. Proven ability to manage and mentor offshore teams effectively.
8. Excellent leadership, communication, and stakeholder management skills.
Date Posted: 27/01/2025
Job ID: 104827323
Capgemini. Get The Future You Want.
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. But when you join Capgemini, you join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs, and industry experts. A powerful source of energy that drives us all to find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses. And it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge and always pushing yourself to do better, you’ll build the skills you want. And you’ll use them to help our clients leverage technology to grow their business and give innovation that human touch the world needs. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fuelled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of £22 billion.
