Responsibilities
- Design, develop, and enhance Salesforce solutions using Service Cloud, Experience Cloud, Apex, Lightning Web Components (LWC), and SOQL, ensuring scalable and high-quality implementations.
- Build, configure, and maintain OmniStudio components-including OmniScripts, FlexCards, DataRaptors, and Integration Procedures-to support complex business workflows.
- Develop and maintain Salesforce Surveys with advanced logic, scripting, automation, and analytics integration to support public sector survey requirements.
- Support integration efforts with SurveySG, including API configurations, data mapping, pipeline setup, and ensuring reporting accuracy and alignment.
- Collaborate with cross-functional teams and government stakeholders to gather requirements, clarify use cases, and deliver user-centric Salesforce solutions.
- Ensure high-quality deployment processes using SHIP-HATS (DevOps), GitLab, Salesforce DX, and version control best practices.
- Work closely with GCC (AWS) environments to support integrations, security requirements, and middleware dependencies.
- Prepare clear technical documentation, solution designs, and configuration guides to support ongoing maintenance and audits.
- Troubleshoot and resolve system issues promptly, ensuring platform stability and performance under tight timelines.
- Stay updated with Salesforce releases, OmniStudio enhancements, and public sector solution standards to continuously improve the system landscape.
Requirements
- Bachelor's degree in IT, Computer Science, Information Systems, or a related discipline.
- 4-5 years of hands-on Salesforce platform experience, including Service Cloud, Experience Cloud, Apex, LWC, SOQL/REST/SOAP APls.
- 2+ years proven experience with OmniStudio, including OmniScripts, FlexCards, DataRaptors, and Integration Procedures.
- Salesforce OmniStudio Developer certification is required experience with Public Sector Solutions (PSS) is preferred.
- Proven expertise in Salesforce Survey design, scripting, and system maintenance, including complex survey logic and analytics integration.
- Strong understanding of SurveySG integration (APls, data pipelines, reporting alignment) and prior experience with government surveys or national-levelpublic sector survey projects is preferred.
- Familiarity with GovTech's SHIP-HATS (DevOps) for development and deployment. Experience with Government Commercial Cloud (GCC) AWS for Salesforce integration.
- Meticulous documentation and solution design skills familiarity with Gitlab, VS Code, Salesforce DX.
- Excellent analytical, problem-solving, and communication skills comfortable working with diverse stakeholders and under tight deadlines.
If the responsibilities matches with your profile, kindly share your updated CV/resume to Aparna at [Confidential Information].
