Key Skills: Service cloud, Apex, Omni Studio, Lighting Web Component
RESPONSIBILITIES
- Design, build, and deploy scalable applications using Salesforce platform technologies, including OmniStudio, Apex, and Lightning Web Components.
- Leverage low-code/no-code capabilities within Salesforce (e.g., Flow, Process Builder, App Builder) to automate and streamline business processes.
- Collaborate with business analysts, product owners, and stakeholders to translate complex business requirements into clear technical specifications.
- Work across Salesforce Service Cloud / PSS to enhance customer service operations, including case management, digital channels, and knowledge base setup.
- Design and implement API integrations with third-party systems and internal tools manage authentication, data mapping, and performance optimization.
- Participate in agile development processes, including sprint planning, backlog grooming, and daily stand-ups.
- Conduct thorough unit testing, integration testing, and support UAT to ensure high-quality, reliable delivery.
- Maintain clear technical documentation, including architecture diagrams, design specifications, and support materials.
- Apply creative problem-solving and out-of-the-box thinking to identify technical solutions that meet business goals while maintaining scalability and performance.
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EXPERIENCE AND SKILLS NEEDED
- Bachelor's or Diploma in Computer Science, Software Engineering, Information Systems, or a related discipline.
- 3+ years of hands-on experience with Salesforce, specifically in Service Cloud / PSS implementations.
- Solid expertise in:
- Salesforce OmniStudio (FlexCards, Integration Procedures, DataRaptors, OmniScripts)
- Apex, SOQL, Lightning Web Components (LWC)
- Salesforce Platform API development and integration
- Familiarity with Salesforce DX, Git, and modern DevOps practices.
- Experience with third-party system integration (e.g., REST/SOAP APIs, middleware platforms like MuleSoft, Boomi, etc.) is a plus.
- Proven ability to break down complex business needs into manageable technical components.
- Excellent problem-solving skills with a proactive, innovative, and analytical mindset.
- Excellent interpersonal and communication skills ability to work collaboratively in cross-functional teams.
NICE TO HAVE
- Salesforce certifications such as:
- Platform Developer I / II
- OmniStudio Developer
- Service Cloud Consultant
- Experience working in agile teams using Scrum/Kanban methodologies.
- Exposure to CI/CD pipelines and tools such as Gearset, Copado, or Jenkins.
- Familiarity with low-code/no-code platforms like Microsoft Power Apps, Mendix, OutSystems is a plus.
- Exposure to mobile-responsive Salesforce apps and Salesforce mobile publisher features is an advantage.
