Plan the requirements elicitation phase and get alignment with the PM and client on the end-to-end delivery of the project
Work closely with the product owner and SMEs to gain in-depth understanding of value chain, business strategy, processes, services, project roadmap and the context in which the business operates.
Facilitate discovery workshops with the purpose of understanding the as-is process flow, pain points and desired features for to-be state
Agree the review and sign-off process with product owner and PM
Assess the business processes in-depth and identify opportunities to streamline the processes by reducing wastes and leveraging Salesforce features
Work with the product owner, key stakeholders from client side and technical architect/lead to develop and review:To-Be process flows List of themes, epics and user stories summary
Conduct technical assessment with technical architect/lead to identify custom vs standard functionalities on the proposed to-be state
Lead product owner and sponsor in custom versus standard discussions and do a rapid POC on standard functionalities if required
Engage product owner and key stakeholders from client side to prioritize epics and develop a release plan
Flag the operational and technological risks for the proposed target and in-transition to-be state
Work closely with UX designer on the prototype where project has a dedicated UX resource
Work with the PM and the product owner to lead or participate in user story estimation sessions.
Run requirements grooming sessions with product owner and SMEs to develop acceptance criteria for the user stories.
Work with the technical team to break down large user stories to small sprint size stories.
Be a point of contact for the technical team to provide clarification on user stories where required.
Foster collaboration between business stakeholders, subject matter experts, technical architect/lead, developers and testers
