Sales Team Lead | Luxury Travel Planning | Central

ROLE PURPOSE

To lead and motivate a team of Travel Specialists in achieving sales and service excellence, ensuring delivery of exceptional travel experiences to clients. The role combines supervisory leadership with active sales and operations management.

RESPONSIBILITIES

• Lead, guide, and inspire a team of Travel Specialists to achieve individual and team sales targets, KPIs, and service quality standards.
• Monitor daily performance and sales conversion rates, providing coaching, feedback, and support to enhance productivity and consistency.
• Oversee and ensure all enquiries and bookings from various channels are handled efficiently and professionally, with an aim to maximize conversion.
• Maintain close supervision over client servicing and tour operations processes to ensure adherence to the company's SOPs and uphold the highest level of customer satisfaction.
• Conduct regular performance reviews, identify training needs, and help develop the team's product knowledge and sales capabilities.
• Personally handle VIP or complex bookings, demonstrating leadership by example in client relationship management and sales excellence.
• Analyse post-travel feedback and team performance reports to identify trends, service gaps, and actionable improvements for products and processes.

REQUIREMENTS

• 3-5 years of experience in Travel agency in sales, product or operation role;
• Passion for travel & travel knowledge;
• Sales oriented

Interested candidates you may submit your resume in word format to [Confidential Information]. Do note that only shortlisted candidates will be notified

Chai Timolty

Quess Selection & Services

EA Licence Number: 23C2060

R1331005

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.