Sales Surveillance Officer

Job Profile Summary:

The role of the Sales Surveillance Officer reports to Head of Sales Surveillance. You are required to support Lead/Head of Sales Surveillance in administering the MAS Balanced Scorecard (BSC) framework and setting up the sales advisory standards.

Job Description:

Balanced Scorecard (BSC) Framework

• Administer and support the implementation of the MAS Balanced Scorecard (BSC) framework.

• Assist in establishing and enhancing sales advisory standards in collaboration with internal and external stakeholders.

• Conduct BSC‑related checks, including documentation reviews, client surveys, mystery shopping assessments, and validation of misconduct cases.

• Deliver pre‑ and post‑transaction sales quality monitoring to meet regulatory BSC requirements at an organisational level.

Others

• Maintain strong working knowledge of applicable regulations, including MAS guidelines, Regional Compliance Standards, and PACS business rules.

• Provide advisory input to Distribution on sales conduct standards and regulatory expectations.

• Support ad‑hoc projects, reviews, and initiatives as directed by Sales Surveillance leadership.

Who we are looking for:

Competencies & Personal Traits

• Self-motivated and driven.

• Analytical and attentive to details.

• Basic understanding of the insurance industry and operations.

• Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines.

Working Experience:

• At least 3-5 years of experience in a compliance role in a financial institution or similar. Preferably with experience in dealing with Distribution functions.