Key Responsibilities:
Customer Relationship Management
- Build and maintain strong relationships with existing and prospective customers.
- Conduct regular follow-ups on quotations, inquiries, and sales opportunities.
- Understand customer requirements and recommend suitable products or solutions.
- Ensure high levels of customer satisfaction and retention.
Quotations & Order Processing
- Prepare and submit timely quotations and proposals.
- Process purchase orders from customers to factories through SAP – generate S/O, D/O, invoice, CN, DN and any other necessary paperwork
- Follow up on quotation status and negotiate within authorized limits.
- Follow up on quotation status and negotiate within authorized limits.
- Coordinate with logistics and finance teams to ensure smooth order fulfilment.
- Monitor sales orders, deliveries, and payment collections.
Sales Administration & Reporting
- Update sales activities, opportunities, and customer interactions to the reporting manager.
- Provide and maintain accurate monthly projects and MRO sales forecasts and pipeline.
- Maintain accurate orders-on-hand and orders received.
- Work closely with finance department and prepare all the required documents relating to shipments. (e.g LC documents).
- Liaise with factories on production and shipment schedules.
- Liaise with the warehouse for incoming and outgoing deliveries.
- Liaise with the suppliers & forwarders to ensure smooth deliveries of sales orders.
- Ensure compliance with company policies and procedures.
Specifications:
- Diploma or Degree in Business Administration, Marketing, Sales, Engineering, or related fields.
- Minimum 2-5 years of sales, inside sales, business development, or account management experience.
- Experience in B2B sales environment is preferred.
- Experience managing regional customers is an advantage.
- Knowledge of sales forecasting and pipeline management.
- Strong communication, negotiation, and interpersonal skills.
- Proficient in Microsoft Office applications and SAP systems.
- Ability to work independently and manage multiple priorities effectively.
