Sales Support Officer

Responsibilities:

. Handle and respond daily sales inquiries through phone, email, and other communication platforms, to address the client needs effectively.

. Prepared electronic quotations and proactively managed follow-ups on sales related matters.

. Cultivated strong customer relationships to drive long-term business retention. Preparing and submitting weekly or monthly reports promptly, ensuring they meet designated deadlines, and handled administrative paperwork.

. Assisted the Outdoor Sales in recognizing and pursuing new business opportunities.

. Work closely with internal teams, including operations, finance, and customer service.

. Collaborated with international teams abroad and clients to ensure smooth and efficient shipment processes.

. Carry out any job-related tasks assigned by the Manager, including providing support to Inside Sales team members or addressing urgent needs as they arise.

Job Requirements:

. A minimum of 2-3 years of experience in the sales support sector in Freight Forwarding, Logistics & Supply Chain Management or a related field.

. Proficiency in English (both written and verbal) for effective client communication and collaboration with internal teams.

. Experience in Microsoft Office Suite (Excel, Word, PowerPoint) for data management and reporting.

. Familiarity with shipping Incoterms or a related field is an advantage

Working hours:

Mon to Fri 8.30am - 6pm