Sales Support

Job responsibilities

• Receive and process customer orders accurately in the system.

• Follow up on order status and ensure timely delivery.

• Respond to customer inquiries via email and phone promptly.

• Assist in resolving customer complaints and issues.

• Maintain and update customer records and sales data.

• Prepare sales reports, inventory updates, and performance analysis.

• Coordinate with internal teams (warehouse, logistics, finance, procurement) to ensure smooth operations.

• Prepare invoices and follow up on payments with customers.

• Support sales team with documentation, quotations, and administrative tasks.

• Assist in sales and marketing activities as needed (e.g., promotions, campaigns).
  
  Requirements

• 1-3 years of experience in sales support, administration, or customer service.

• Good understanding of sales processes, order handling, and invoicing.

• Proficient in MS Office (Excel, Word, Outlook) and ERP/sales systems.

• Strong communication skills (verbal and written).

Detail-oriented with good organizational and multitasking skills

EA License No: 95C2823

EA Personnel No: R23112241

EA Personnel Name: Jin Yee