Company Overview
GEODIS Singapore Pte Ltd is a global logistics provider specializing in freight forwarding and supply chain solutions, committed to delivering efficient, compliant, and customer-focused services.
Job Summary
Drive solution-based sales and key account management by supporting global sales processes, enhancing eService tool utilization, and ensuring compliance to optimize profitability and customer satisfaction.
Responsibilities
- Develop and maintain customer relationships by transitioning from product sales to solution sales through global sales process implementation, training, and compliance enforcement
- Improve eService tool utilization by delivering targeted training and ensuring adherence to compliance standards
- Enforce commercial rules to increase consistency in services and pricing across accounts
- Develop concept sales strategies to expand business opportunities
- Orchestrate multi-country sales opportunities to maximize global account potential
- Support global Request for Quotations (RFQs) by providing accurate, compliant quotations aligned with customer freight management needs and company SOPs
- Contribute to defining and improving Key Performance Indicators (KPIs) related to auto-rating and quoting efficiency
- Facilitate ongoing communication and alignment between Operations and Business Development teams to ensure billing accuracy and profitability
- Lead process improvements with EDI Core team and BPO as a Key User to reduce auto-rating errors
- Train and guide sales support executives to ensure EDI compliance and improve opportunity closing rates
- Support the sales department by understanding client freight requests and optimizing Profit and Loss outcomes
- Analyze sales opportunities and negotiate with procurement to increase hit rates and market share
- Collaborate with Business Development, stakeholders, and procurement to support tender management and deliver competitive solutions
- Maintain compliance with EDI standards and improve auto-rating KPIs
- Support sales initiatives and campaigns to drive business growth
- Maintain an updated and competitive cost folder to support sales activities
Preferred competencies and qualifications
- At least 5-10 year's working experience, preferably in the Freight Forwarding industry
- Pro-active, interested in and able to find solutions
- Able to work within a team.
- Hands-on attitude towards work.
- Ability to translate customer needs into business supporting solutions
- Ability to set, follow up and accomplish clear objectives
- Ability to work independently as well as in a (virtual) team environment
- A pragmatic approach to work and the ability to be flexible when needed
- Communicative, able to create trustful relations in spite of cultural differences and geographical distance
- Strong time and task management, able to plan, organise and handle multiple assignments
- Well organized with interest to develop structures, methods and tools
- Ability to establish and maintain effective working relationships
