Role Purpose:
Supporting frontline sales teams by improving processes around their daily admin tasks e.g. leads, account opening, renewals, quotations, etc. and maintaining customer database and call planning systems.
Main Accountabilities:
- Sales Operations: Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
- Process Optimization: Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
- Customer Database Management: Act as an owner of the CRM tool in the country, ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
- Project Management: Act as the project implementation leader or commercial representative for relevant sales process or tools deployment or development within the country.
- Coordination: Collaborate with cross-functional teams (e.g., marketing, finance, IT, operations) to align on goals and ensure smooth implementation of various sales process improvement initiatives.
- Compliance: Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
- Data Analysis: Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.
- Team Management: Lead and manage the sales support team (1 analyst & 3 coordinators), ensuring effective collaboration, training and performance optimization.
