About the Company
This employer is one of the global companies which supply industrial components and engineering solutions. It serves diverse industries, offering technical expertise, engineering support, customization and integrated supply chain services to help business optimize performance and productivity.
About the Job
This role will be managing customer orders and inquiries, providing accurate product information while ensuring smooth coordination with logistics and finance teams. You will prepare quotations, sales contracts, and maintain sales records in the system.
Job Responsibilities:
- Act as the primary point of contact for customers, handling order processing, inquiries, and providing accurate product information in a timely manner.
- Prepare and issue quotations, sales agreements, and other relevant sales documentation.
- Maintain accurate and up-to-date sales data and records within the SAP Business One (SAP B1) system.
- Provide administrative and operational support to the sales team, including lead generation and client follow-ups.
- Work closely with logistics and finance teams to ensure efficient order fulfillment and timely invoices.
- Track, analyze, and report on sales performance, trends, and potential business opportunities.
- Deliver a high standard of customer service, ensuring strong client relationships and satisfaction.
- Undertake additional responsibilities and ad hoc tasks as assigned by the immediate superior.
Job Requirements:
- Minimum Diploma in Business, Engineering, or a related discipline.
- Exposure to mechanical products will be an added advantage.
- At least 3 years of relevant experience in sales support or customer service, preferably within the engineering or industrial sector.
- Strong communication and interpersonal skills, with the ability to effectively engage with customers and internal stakeholders.
- Proficient in ERP systems (e.g., SAP Business One), Microsoft Office applications, and other relevant business tools.
- A proactive and reliable team player with the ability to work in a fast-paced environment, manage multiple priorities, and adopt a solution-oriented approach.
What's on offer:
- Competitive salary package and opportunity for career progression
- Supportive and collaborative work environment and development opportunities to enhance your skills.
