Sales Support Executive

Job Responsibilities:

• Provide administrative and operational support to the Sales team, including handling customer enquiries on order and product status.
• Prepare, process, and manage sales-related documents such as sales orders, invoices, delivery orders, and shipping documents.
• Coordinate order fulfilment with internal departments and external parties to ensure timely and accurate delivery.
• Issue purchase orders to principals/HQ and maintain sales and service agreements.
• Follow up on L/C and T/T payments, including overdue accounts, and report to Sales PICs.
• Support logistics coordination, shipment tracking, and documentation, including L/C shipments when required.
• Prepare and update monthly sales, order, and shipment reports for management and Finance.
• Maintain accurate customer, sales, and order databases.
• Assist in cross-functional projects, ad-hoc tasks, and ensure compliance with company policies and regulations.

Requirements:

• Diploma in any discipline with at least 3 years of experience in logistics or supply chain, preferably in a manufacturing environment.
• Experience using SAP HANA and proficiency in Microsoft Office (basic Excel required).
• Strong coordination, organizational, and multitasking skills with the ability to meet deadlines.
• Customer-service oriented with good attention to detail.
• Effective verbal and written communication with strong interpersonal and stakeholder management skills.
• Knowledge of ISO standards and SOPs is an advantage.