About The Company
Established in August 2021, The Air Station is part of the Easmed Group, focusing on Sleep Apnoea, Sleep Health and Sleep Technologies. Backed by a management team with over 17 years of experience in the medical industry, we have supported the setup of more than 38 state-of-the-art hospital's sleep labs across Singapore, Malaysia, Indonesia, Thailand and the Philippines.
At The Air Station, you'll be part of a purpose-driven team committed to improving lives through better sleep, while growing your career in a supportive and dynamic environment.
About The Role
The Sales Support Executive plays a vital role in supporting our Sleep Sales & Clinical Teams by ensuring seamless administrative processes, accurate documentation, and timely coordination with internal and external stakeholders. This role is essential in enabling our sales team to focus on customer engagement, while you maintain operational excellence behind the scenes.
Key Responsibilities
Sales Administration & Documentation
- Prepare and process quotations, sales orders, invoices, and all related documentation promptly and accurately.
- Ensure orders are entered correctly into the ERP/CRM system to maintain 100% delivery accuracy.
- Acquire deep product knowledge (CPAP, BiPAP, diagnostics, consumables) to prepare quotations that meet customer needs.
- Maintain up-to-date records and assist with monthly reporting for the sales team.
Customer & Sales Team Support
- Respond to incoming enquiries (phone, email, online platforms) from patients, clinics or hospitals.
- Assist the Sales & Sleep Specialists with follow-up tasks, stock checks, product information requests, and appointment coordination.
- Communicate product updates, announcements, and promotions to clients in collaboration with the sales team.
- Support sales activities such as after-sales service coordination and follow-up on outstanding orders or documents.
- Visit to hospital to support sales and customers.
Process Improvement
- Take initiative to improve current workflows, enhance accuracy, and strengthen sales operational processes.
- Identify gaps in administrative processes and propose practical solutions to improve efficiency.
General Administrative Support
- Provide day-to-day administrative support to the Sales team.
- Assist with data entry, documentation checks, and preparation of sales-related materials.
- Perform any other duties assigned by the Sales Manager or In-Charge.
Requirements
- Minimum 2 years of experience in Sales Support, Sales Coordination, Customer Service, or relevant administrative roles.
- Strong competency in MS Word, Excel, Outlook, and experience with ERP/CRM systems.
- Good interpersonal and communication skills; able to work effectively with internal teams, customers, and partners.
- Highly motivated, organised, and able to work both independently and as part of a team.
- Strong attention to detail with a commitment to accuracy and reliability.
- Ability to adapt in a fast-paced environment and manage multiple tasks simultaneously in a meticulous way.
- Experience in medical devices or healthcare industry is an advantage (not mandatory).
- Able to start as soon as possible is a plus.
