SALES SUPPORT ENGINEER

Description

Sales support engineers are responsible for analyzing technical specifications, creating product demonstrations, and answering questions about products or services. Provide pre-sales technical support and engineering support to Customers and Business Partners to resolve issues by performing troubleshooting, diagnostics and performance optimization of the network and computing resources.

Responsibilities

. To have and maintain good daily attendance and punctuality.

. To update team members at least 2 working days in advance before going for leave, to minimize downtime.

Job Scope

. Process Purchase Order from client.

. Follow the order process requirements.

. Prepare MTO before conducting Kick Off Meeting

. Follow up on customer's orders and after sales service (customer services form)

. Managed customers feedback.

. Delivery tracking and coordinating with logistics & Client on deliveries.

. Prepare shipping documentation and certificate upon client's requirement.

. Coordinate on payment of delivery.

. Preparing Sales Quotation.

. Handing enquire & follow-up Sales Quotation with locals & overseas customers.

. Follow up on Sales Drawing Approval

. Initiate Kickoff Meeting.

. Follow up on completion of production work.

. Preparation of presentation and product catalogue for clients.

. Issue Manual Delivery Order and Invoice

. Prepare project costing.

. Not authorized to sign any company documents during probation period.

. Answer incoming call within 3 rings.

. Ad-Hoc duties assigned from time to time.

Review

. Daily Update of Project Progress to immediate superior.

. Weekly report progress.

. KPI Review 15th of Every Month

Career Progression

. 1st Year: Sales Support Engineer

. 2nd Year: Sales Engineer

. 3rd Year: Senior Sales Engineer

. 4th Year: Sales Manager

Safety

. To be proactive in creating a safe working environment for everyone and ensuring that HSE in-house rules are observed at all times.

. To consider HSE aspects when planning and carrying out tasks to eliminate and reduce HSE hazards, aspects and risk.

Requirements

. Preferably bachelor's degree in engineering or relevant Pre-U/ A level/ College/ Diploma/ Advanced/ Higher/ Graduate Diploma

. Preferably minimum 2 years of relevant working experience

. Preferably computer literate in MS Office Word, Excel and PowerPoint

. Preferably Good oral and written communication skills in English

. Positive attitude with good interpersonal skills, excellent problem-solving skills backed by solid technical knowledge.

. Preferably Ability to work in a dynamic and fast paced environment.

. Preferably able to complete tasks with little or no supervision.

. Motivated Team player