Sales Support Chiller Engineer (Pre and Post Sales)

As an Engineer (Sales Support), you will play a key role in providing comprehensive technical and administrative support to chillers sales operations. You will be responsible for preparing and revising quotations, tenders, and technical documentation, as well as tabulating heat load calculations, load profiles, and piping schematic data in compliance with project and regulatory requirements.

• Prepare and revise quotations and tenders: Draft and revise quotations, technical data, and tender pricing/costing to align with project specifications. Working closely with Sales Engineers & related departments during pre-sales and post-sales phases to address technical concerns.

• Coordinate Technical Data: Tabulate and process heat load calculations, load profiles, and piping schematic diagrams, ensuring all technical data meets project and regulatory standards, including Green Mark submissions.

• Coordination with Factory: Work closely with the factory on the production and delivery of the chillers.

• Project Sales and After-Sales Support: Provide ongoing administrative and technical support by responding promptly to customer inquiries, working closely with after-sales teams on service requests, warranty matters, and spare parts coordination, and supporting site meetings by supplying required information and clarifying technical calculations on time.

• After-sales coordination: Liaising daily with the operations department to handle service requests, warranty matters, equipment issues, spare parts, and delivery coordination.

• Events support: Support monthly company-organized dinner events by coordinating and sending customer invitations, welcoming and assisting guests as reception or usher, and fostering relationships to support business development.

Requirement

• Diploma/Degree in Mechanical Engineering, Electrical Engineering, or relevant Engineering disciplines.

• A keen interest in the chiller/HVAC/ACMV/cooling towers would be advantageous.

• 1 to 3 years of experience in providing pre-sales/after-sales support, preparing quotations, or handling technical coordination for sales or project teams, and order deliveries.

• Familiar with using MS, Excel, AutoCAD, and other skills, with the ability to interpret and review technical drawings.

• Proactive attitude.