Job Summary
Lead and develop employee capabilities while managing client relationships and driving business growth through market research, performance monitoring, and policy enforcement.
Responsibilities
- Provide employees with the necessary tools and training to enhance job performance and success
- Build and maintain long-term business partnerships by establishing strong relationships with key clients
- Analyze managerial reports to identify improvement areas and new opportunities to increase market share
- Develop, implement, and update company policies on customer relations, sales techniques, and ethics to ensure compliance and consistency
- Design and deliver training programs for new hires and staff promoted to new roles to support career development
- Monitor employee performance against goals and company policies, providing feedback and coaching as needed
- Manage and lead a team to ensure effective job performance and operational efficiency
- Review customer orders and inventory levels to guarantee customer needs are fulfilled promptly and accurately
- Conduct market research to identify emerging trends and growth opportunities within the industry
