Sales Receptionist

About Meridian Wellness

At Meridian Wellness Singapore, we specialize in non-invasive slimming, body sculpting, and wellness treatments inspired by Traditional Chinese Medicine (TCM) principles. Our mission is to help clients achieve healthier lifestyles through personalized care, professional guidance, and a supportive wellness journey.

We are looking for a warm, sales-driven, and customer-oriented Sales Receptionist to be the face of our wellness centre and support our growing client community.

Role Overview

As a Sales Receptionist, you will be the first point of contact for clients visiting the spa. You will manage front desk operations, support customer relationships, handle appointment coordination, and assist in promoting wellness packages and treatments.

This role is ideal for someone who enjoys interacting with people, has strong communication skills, and thrives in a customer-focused wellness environment.

Key Responsibilities

Welcome and attend to walk-in and appointment clients professionally

Manage front desk operations, bookings, and customer inquiries

Handle calls, WhatsApp messages, and appointment scheduling

Recommend suitable wellness programs, treatments, and packages to clients

Build strong relationships with customers and provide excellent service throughout their wellness journey

Follow up with existing and potential clients regarding appointments and promotions

Support daily sales targets and outlet performance goals

Maintain cleanliness and professionalism of reception and waiting areas

Process payments and maintain accurate customer records

Coordinate with therapists and consultants to ensure smooth customer experience

Assist with administrative and operational duties when required

Requirements

Prior experience in customer service, receptionist, retail sales, beauty, wellness, or spa environment preferred

Friendly, confident, and well-groomed personality

Strong communication and interpersonal skills

Comfortable speaking with customers and recommending packages/services

Sales-oriented mindset with positive attitude

Basic computer and appointment system proficiency

Able to work retail hours, weekends, and public holidays when required

Bilingual abilities (English & Mandarin) are a bonus to communicate with a wider customer base