Sales & Operations Support Executive

Overview

Decomet Metal Finishing is a trusted Singapore-based surface treatment company serving leading OEMs in the semiconductor, medical, automation, and defense sectors.

We are seeking a Sales & Operations Support Executive to manage both customer communication and internal coordination. This role acts as the bridge between customers, management, production, and QC - ensuring accurate quotations, smooth job flow, and timely deliveries. It's ideal for candidates who are proactive, detail-oriented, and eager to learn both the commercial and technical sides of precision manufacturing.

Key Responsibilities

. Handle customer inquiries, quotations, and order confirmations.

. Coordinate between Production, QC, and customers to ensure schedule adherence and accurate communication.

. Track job progress and update production/job trackers.

. Prepare delivery orders, inspection certificates, and other necessary documents.

. Maintain customer feedback and support business development follow-ups.

. Learn and apply basic surface treatment knowledge (training provided) to support customer queries.

Requirements

. Diploma in Mechanical, Manufacturing, or Business Administration.

. 3-5 years experience in customer service, sales coordination, or precision manufacturing environment.

. Familiar with order tracking, QC documentation, and ISO 9001 / AS9100 systems.

. Strong communication, organisation, and multitasking skills.

. Proficient in Excel and production/job tracking tools.

Why Join Us

. Exposure to both customer-facing and technical operations.

. Structured training on surface treatment and quality systems.

. Opportunity to develop further into sales, operations, or quality roles.

. Supportive team environment with long-term growth potential.