SALES OPERATIONS MANAGEMENT COORDINATOR

Roles & Responsibilities

. Liaise with clients to provide project updates, quotations, and schedule appointments. . Respond to basic enquiries and escalate technical questions to the survey team.Quotation & Invoicing Support . Prepare, send, and follow up on quotations and invoices. . Assist with tender submissions and document formatting, if required. Payment Follow-up . Track payment statuses and follow up with clients on outstanding invoices. . Maintain accurate records of payment collection timelines. Sales & Quota Support . Support the team in achieving monthly or quarterly sales targets. . Monitor job conversion rates and client engagement metrics. Database & CRM Management . Update client information, job progress, and status in CRM systems or Excel trackers. . Assist in generating monthly sales and project reports. Administrative Tasks . Perform filing, data entry, and ensure timely delivery of documents such as survey reports. . Schedule appointments, meetings, and site visits for the sales and survey teams. Key Skills Required . Strong communication and interpersonal skills . Basic knowledge of invoicing and billing procedures . Highly organized and detail-oriented . Comfortable working with sales targets and KPIs . Proficient in Microsoft Office (Excel, Word) and Google Sheets . (Bonus) Familiarity with AutoCAD or surveying terminology Other Useful Qualities . Proactive in following up with clients and internal teams . Ability to multitask and work well under pressure . Collaborative mindset to work effectively with field staff (surveyors) . Fluent in English and relevant local languages for client communication .Minimum 10-15 years of operations experience .Proficiency in Microsoft Excel and reporting tools . Strong leadership and communication skills demonstrated through managing teams and workflows