Sales Operations & Logistics Manager

Role Description:

Mercantile Pacific Group operates an authorised new-device distribution business receiving Apple product inbound at its Singapore hub and re-distributing to a portfolio of onward markets - currently including Pakistan, Afghanistan and Laos, and expected to expand across South Asia, Central Asia and Indochina. The Manager, Sales Operations & Logistics will own the operational backbone of this business - freight, warehouse and sales operations - end-to-end from vendor pick-up through to in-market handover.

Based in Singapore and reporting to the Head of Logistics and Operations, the role holder is accountable for on-time, in-full, in-cost delivery of every consignment for the integrity and traceability of Apple inventory at the Singapore hub and for the tight coordination between freight forwarders, the warehouse team, in-market distributors and internal sales, finance and compliance functions. This is a hands-on operational leadership role with a strong bias for execution, controls and vendor discipline.

Key Responsibilities:

Freight & Logistics Operations

. Own inbound freight from Apple's designated origins into the Singapore hub, and outbound freight from Singapore to distributor markets (Pakistan, Afghanistan, Laos and future geographies).

. Select, contract and manage freight forwarders and 3PLs across air, sea and road modes negotiate rate cards, transit times and service levels track carrier performance against SLAs.

. Own the shipping calendar and lane plan balance cost, transit time and risk across modes consolidate shipments where possible to optimize landed cost.

. Manage export documentation from Singapore - commercial invoices, packing lists, certificates of origin, airway bills, bills of lading - ensuring alignment with Apple's brand and documentation standards.

. Coordinate customs clearance at destination in partnership with in-market brokers and distributors troubleshoot detentions, demurrage, HS-code disputes and duty issues.

. Track shipments end-to-end produce OTIF, transit-time and freight-cost dash boards for leadership.
Warehouse Operations (Singapore Hub)

. Workday-to-day with the Singapore warehouse team (in-house and/or 3PL) to run inbound receiving, put-away, cycle counts, pick, pack and outbound dispatch for Apple product.

. Own inventory accuracy at the Singapore hub - SKU, serial / IMEI-level traceability, aging, condition and location integrity drive perpetual cycle counting and monthly reconciliation to system-of-record.

. Enforce Apple-specific handling, storage, security and brand-protection requirements ensure warehouse layout, access control, CCTV coverage and chain-of-custody standards are met at all times.

. Manage warehouse capacity planning against inbound flow and outbound release schedules flag constraints early.

. Coordinate with the facilities and security function on physical security of the hub -access controls, CCTV, VMS, alarm systems and incident response for ahigh-value goods environment.

Sales Operations & Order Management

. Own the order-to-dispatch cycle for distributor markets - receive and validate purchase orders, confirm allocations, sequence releases, coordinate invoicing with Finance and trigger shipment.

. Maintain the SKU master, price lists and market allocation matrix ensure alignment between commercial commitments made to distributors and physical inventory available at the Singapore hub.

. Run the weekly S&OP / allocation call with commercial leads and distributor account managers balance demand against constrained Apple supply and manage shortfalls transparently.

. Track forecast accuracy, sell-in, sell-through (where available), aging inventory and channel health by market escalate risks around excess, shortage or slow-movers.

. Own the operational interface with distributors in each market - order confirmations, ETAs, dispatch notifications, documentation and post-shipment queries.

Vendor & Apple Relationship Management

. Manage the operational relationship with Apple's supply chain and logistics counterparts -confirmations, forecasts, releases, ASN handling and issue resolution.

. Ensure Mercantile's operations remain compliant with Apple's authorised-distributor operating requirements - packaging integrity, brand protection, serial tracking, prohibited-market controls and audit-readiness.

. Manage a panel of freight forwarders, customs brokers, insurance providers and 3PLvendors - annual re-tendering, rate reviews, SLA tracking and incident management.

Compliance, Trade & Risk Controls

. Ensure every outbound shipment complies with Singapore export controls, incoterms discipline, sanctions screening and destination-country import regulations.

. Maintain documented SOPs and controls for freight, warehouse and order management support internal and external audits with clean, complete evidence.

. Own cargo insurance coverage and claims management for lost, damaged or delayed consignments.

Reporting, Analytics & Continuous Improvement

. Build and maintain operational dashboards - OTIF, freight cost per unit, inventory accuracy, order cycle time, dwell time at hub, claims and vendor performance.

. Produce monthly and quarterly operations reporting packs for the Head of Logistics and Operations and group leadership support board-level updates as required.

. Identify and drive continuous-improvement initiatives - process automation, WMS optimisation, freight lane re-design, packaging efficiency, cost reduction.

Support ad-hoc analytical requests from Finance, Commercial and Country leadership ensure consistent definitions and data lineage across reports.

Essential

. 6-8 years of progressive experience in distribution, supply chain or logistics operations, with meaningful exposure to freight, warehousing and sales / order operations across all three areas.

. Demonstrated ownership of multi-country outbound distribution, ideally including experience with emerging or frontier markets in South Asia, Central Asia or Indochina.

. Strong working knowledge of Incoterms, air and sea freight, customs documentation, HS classification and destination clearance processes.

. Hands-on experience running or overseeing warehouse operations - WMS use, cycle counting, serial / IMEI tracking, put-away, pick-pack and dispatch discipline in a secure environment.

. Solid understanding of order management, allocation logic and S&OP disciplines in a constrained-supply environment.

. Strong vendor management track record with freight forwarders, 3PLs and customs brokers.

. Excellent Excel and analytical skills comfortable producing executive-grade dashboards from operational and financial data.

. Excellent written and spoken English clear, structured and confident communication style for engagement with Apple counterparts, distributors and internal senior stakeholders.

. High process discipline, attention to detail and a strong bias for documentation, controls and audit-readiness.

. Bachelor's degree in Supply Chain, Logistics, Business or a related discipline.

. Must be Singapore-based, with willingness and ability to travel occasionally to onward markets and to Apple counterpart locations as required.

Preferred

. Prior experience in consumer electronics, mobile devices or high-value FMCG distribution direct experience working with Apple or an equivalent OEM as an authorised distributor is a significant advantage.

. Familiarity with WMS / ERP (SAP, NetSuite, Oracle or similar).

. Background Managing Freight Forwarders / Airlines