This internship role reports directly to our Vice President of Sales and provides hands-on exposure to real-world sales strategy and operations. Please note that this must be a credit-bearing internship formally registered with the candidate's educational institution.
Job Responsibilities:
1.Sales Dashboard
- Update monthly production data (Rooms, Revenue, Segment breakdown)
- Refresh dashboard
- Highlight anomalies for review (such as sales activities)
2.Ad-hoc Reporting
- Extract data from CRM / reporting systems (Opera R&A)
- Prepare summary tables and slides for review
- Support CBRM and management reporting preparation
- Sales productivity & incentive analysis
3.Project Support - Loyalty Programme Exploration
- Provide coordination and support for the Loyalty Programme taskforce, including:
- Consolidate and organise inputs from internal stakeholders and taskforce members
- Maintain project documentation and track follow-up actions from meetings
- Support coordination across departments involved in the taskforce
4.CRM & Systems Support
- Monitor and track cluster-level compliance
- Follow up on identified data gaps and corrective actions
- Assist with annual database audit to ensure adherence to CRM SOP and data entry standards
5.Subscription & License Management
- Maintain tracker of purchased vs utilised licenses
- Notify clusters where utilisation exceeds allocation and advise on additional license purchase
6.System Support & Escalation
- Escalate system issues or sync failures (Delphi / Chorus AI) to respective support teams
- Monitor resolution and update stakeholders accordingly
7.CRM RFP (Preparation Phase)
- Assist in RFP preparation with IT project manager
- Track milestones based on high-level RFP timeline
- Provide coordination support
8.Sales Incentives (Quarterly)
- Consolidate cluster submissions
- Validate production numbers against source reports
- Flag discrepancies
- Work with Finance team where required
Job Requirements:
- Able to commit from April to Mid-October 2026.
- Strong Excel & PowerPoint proficiency
- Familiarity with BI dashboards (Power BI preferred)
- Detail-oriented with strong accuracy control
- Ability to coordinate across teams
- Preferably familiar with Opera Reporting & Analysis tool
- Preferably familiar with CRM systems (e.g. Delphi/Salesforce)
