Sales & Operations Executive

Sales & Operations Executive - Roles & Responsibilities

1. Sales Responsibilities

• Client Acquisition & Business Development:
  Identify and target potential clients, generate leads, and develop new business opportunities.

• Customer Relationship Management:
  Maintain and strengthen relationships with existing clients to ensure repeat business and customer satisfaction.

• Quotation & Proposal Management:
  Prepare accurate quotations, proposals, and presentations tailored to client needs.

• Sales Reporting:
  Track and report on sales performance, market trends, and competitor activity.

• Negotiation & Closing Deals:
  Negotiate pricing, contracts, and terms with clients to achieve mutually beneficial agreements.

• Follow-Up:
  Ensure timely follow-ups with clients to secure orders and manage inquiries.

2. Operations Responsibilities

• Order Processing & Coordination:
  Oversee the end-to-end order process, from receipt to delivery, ensuring accuracy and timeliness.

• Inventory & Supply Chain Management:
  Monitor stock levels, coordinate with suppliers, and ensure all materials are available for operations.

• Team Coordination:
  Liaise with kitchen, logistics, and service teams to ensure smooth execution of events or deliveries.

• Quality Control:
  Ensure that products and services meet the company's standards and client expectations.

• Event/Project Execution:
  Assist in planning and coordinating operational aspects of events, deliveries, or projects.

• Problem-Solving:
  Quickly address and resolve operational issues to minimize disruptions and maintain client satisfaction.

3. Cross-Functional Duties

• Collaborate with sales and operations teams to align client expectations with operational capabilities.

• Maintain records, documentation, and reports for both sales and operational activities.

• Participate in strategic planning to improve sales processes and operational efficiency.

Summary:
The Sales & Operations Executive bridges the gap between client needs and operational execution. They drive business growth while ensuring smooth, efficient service delivery.