Sales & Operations Executive (Customer Service & Scheduling)

About OBA

Optimum Badminton Academy (OBA) is one of Singapore's leading badminton academies, running structured programmes for kids and adults. We're growing fast-and we're also at the forefront of adopting technology like AI tools and mobile apps to support daily operations, scheduling, and customer experience.

We're looking for someone with a growth mindset, strong communication skills, and a service-oriented attitude to support sales enquiries and smooth daily operations.

Key Responsibilities

Customer Service & Sales

• Handle inbound enquiries via phone calls, WhatsApp, and other channels promptly and professionally
• Provide accurate information on OBA programmes, memberships/packages, schedules, pricing, and venue details
• Follow up with leads, build trust, and convert enquiries into trials, class bookings, or membershipsAchieve agreed sales targets and contribute to team growth (commission applies)

Operations & Scheduling

Coordinate class schedules (group/private), coach deployment, and court bookingsSupport rescheduling, cancellations, and replacements while minimising disruptionsEnsure schedules are accurate and updated across internal systems and toolsCoordinate smoothly between customers, coaches, and outlets

Admin & Data Management

Perform accurate data keying (customer details, bookings, attendance, payments, sales tracking, etc.)

Maintain clean records and ensure all information is properly updatedPrepare simple updates/reports for management when required

Requirements

Preferably 1-2 years experience in customer service / sales / admin / operations(sports/education/service industry is a plus)

Comfortable with customer conversations and sales follow-ups (phone + WhatsApp)Strong organisational skills and attention to detail (scheduling accuracy matters)Tech-comfortable: able to learn booking systems, spreadsheets, and app-based workflowsAble to work 5-day week with rotational weekends. Responsible, positive attitude, and team-oriented

What We Offer

Salary up to $4,000 (based on skills and experience)
Sales commission (performance-based incentives)
Opportunity to work in a leading sports academy with a progressive cultureExposure to AI-driven and mobile-app workflows to boost operational efficiencySupportive environment with room to grow